Restaurants, hotels and retail
Put your employee survey in the app your team already opens for the shift, so hourly, part-time and seasonal staff can answer without a work email. In Todolo, pulse and targeted surveys sit next to shift news, chat and training. Each person reads the questions in their own language, and anyone who hasn't answered gets a push reminder. Answers are stored without names, and you see results by site and role.
No long-term commitment. 30-day money-back guarantee.
The basics
Employee survey software is a tool for sending staff short pulses and one-off questionnaires, then reading the answers by team, location and over time. Good tools store answers without names and hide results for small groups. For shift teams, it belongs inside the app people already open for work, so the survey reaches everyone on the schedule.
You'll also see it called an employee survey tool or platform, or pulse survey software. Some vendors sell it as an employee pulse survey tool, employee satisfaction survey software or an employee feedback tool. Whatever the name, the test for a shift team is the same: does it reach the people on the floor?
On a shift team, it replaces the survey link emailed to an inbox the floor may not have. It also retires the paper forms in the break room and the poll that scrolls out of sight in the group chat. In Todolo, the survey sits in the same app as the team's shift news, chat, training and 1-2-1s (one-on-ones). Answering it becomes part of the shift, not an errand for someone's day off.
How it works
Five steps take you from the first question to a conversation about the answers. We set it up with you, around the sites and roles you already have.
Start from a ready-made question template, or build a survey exactly as you want it. Keep it short enough to answer on a phone in a quiet moment.
A pulse is a small rotating set of questions at the cadence you choose. A targeted survey is a fixed set of questions about one thing, like a new menu or a change to breaks. Send either to every site, or only to the ones it concerns.
Decide how many answers a group needs before anyone sees its results. Todolo sets it to 3 by default. On a small site, go well above that, so it's harder to guess who said what.
The survey lands in the Todolo app your team already uses for the shift, with no work email needed. Each person reads the questions in their own language, and anyone who hasn't answered gets a push reminder. After a low answer, TOD, Todolo's AI teammate, can ask a follow-up.
See results by site and by role, and how they've moved since the last round. If a site dips, raise it in your next 1-2-1s with everyone on that team, not only the people you suspect. That step is yours: nothing is moved across or suggested automatically.
Who it's for
The people team owns the survey, area managers act on it, and GMs make it work on the floor. Here's what changes for each of them when the survey reaches everyone on the schedule.
People and HR teams
Agnieszka has covered weekend breakfasts at one of your hotels for three summers. She's never had a work email address, and English is her second language. Last year's staff survey went out in English, to company inboxes, so it never reached her.
On paper, you did everything right. Weeks of preparation, a long engagement form and a note from your CEO. The office answered almost to a person. From the floor, a handful per site, and from the seasonal team, nearly nobody.
Now the board wants to know what it says about housekeeping and the kitchens. You have a number, but it mostly describes the staff with desks. The ones you most needed to hear from left at the end of the season.
With Todolo, the survey lives in the app your team already opens for the shift, so everyone on the schedule can answer it, work inbox or not.
Next summer, Agnieszka's answer counts.
Taco Bell Sweden: surveys, whistleblowing and 1-2-1s in one app
Operations and area managers
Thursday, 3pm, at your riverside site. Ewa is halfway through her third double this week. The schedule says the kitchen is fully staffed. She spent her break looking at other jobs.
You look after nine sites, mostly from the car. Every GM tells you the team's fine. The weekly report has sales, labour and covers, and none of it shows who's about to leave.
The first sign is two resignations on the same Monday, both from the riverside kitchen. The exit interviews say breaks never happen on a busy shift. Everyone on that shift knew. You found out last.
With Todolo, every site gets the survey in the app it already uses for the shift. You see results by site and by role, and how they move between rounds.
You hear about the riverside site while you can still do something about it.
General managers
Friday, ten minutes before opening. Rosa asks the team whether the new break times are working. Everyone nods. She also writes their schedule, so of course they do.
A week later, the pulse says breaks are the lowest score on her site. Her area manager has seen it too and wants to know what she's doing about it. Rosa has a number and nothing to go on.
She could ask around. On a team of sixteen, that's the quickest way to make people guess who said what, and to stop them answering next time.
With Todolo, TOD can ask the follow-up you can't, and nobody's name goes on the answer.
This time you fix the right thing, and nobody had to stick their neck out.
Features
Surveys sit in Todolo People, next to training, quizzes and 1-2-1s. Shift news, chat, handbooks and daily routines run in the same app, so the survey turns up where your team already is. At Taco Bell Sweden, employee surveys, whistleblowing and 1-2-1s have been in one app since day one.
Before and after
Here's what changes in practice for the person answering on shift and for the manager reading the results.
Buyer's guide
Ask every supplier these seven questions, including us. Ask to see each answer on a phone in the demo, not on a slide.
If your team has to go looking for a survey, it's easy to skip. Ask whether it sits in an app they already open every shift, next to their messages and training, or in a separate tool with its own login.
Ask how someone on weekend shifts with no work email gets the survey, and how they're reminded if they haven't answered. Then watch it happen on a phone.
Ask how many answers a group needs before its results show, and whether you can raise it for a small site. On a team of twelve, that number matters more than the word “anonymous”. While you're on privacy, ask whether they'll sign a data processing agreement.
Ask whether each person sees the questions in their own language. Then check the list against the languages your team actually speaks.
A score tells you what. Ask if the tool can find out why, who sees that reply, and whether it's as anonymous as the rest of the survey.
You'll want results by site and by role, the change since the last round, and the choice to survey the whole group or only some locations.
Ask who reads the results, and where. Managers should see them by site and by role. Then ask how a manager takes a group's result into the next 1-2-1 when they choose, and whether that happens in the same app.
Employee survey software is a tool for sending staff short pulses and one-off questionnaires, then reading the answers by team, location and over time. For shift teams, it has to reach people who don't sit at a desk. Todolo puts the survey in the app they already open for work.
Pulse survey software sends a small rotating set of questions at the cadence you choose, so you can follow a trend. A targeted survey is a fixed set of questions for when you need to ask about one thing, such as a new menu. Todolo runs both, from a template or your own questions. For a starting set, our guide to pulse surveys for shift staff has a free template.
It's narrower. Employee survey software is about asking questions and reading the answers. Employee engagement software usually wraps a survey in recognition, goals or internal news. Engagement survey software often builds everything around one yearly score. Todolo is one app for the whole shift: news, chat, training, handbooks, 1-2-1s and daily routines, with surveys in the same place.
Put the survey in the app they already open for the shift. Short or irregular hours make people easy to miss. In the US, production and non-supervisory staff in leisure and hospitality averaged 24.1 paid hours a week in summer 2026, according to the Bureau of Labor Statistics. In UK healthcare, the 2025 NHS Staff Survey heard from 49% overall but 17% of casual bank-only workers.
They can be, if the tool stores answers without names and only shows results for groups big enough to protect who said what. In Todolo, answers are stored without names, and a group's results only show once it reaches a minimum the manager sets. The default is 3, but that's a starting point, not a recommendation. On small sites, go higher: in the UK, the NHS and Civil Service staff surveys only report groups of 10 or more. Agree the number before you launch.
Yes. The survey is translated, so each person sees the questions in their own language. The same app reaches more than 3,000 people working in five languages at ESS Group, which runs hotels and restaurants. Ask us in the demo about the languages your team needs.
TOD, Todolo's AI teammate, can ask a follow-up question, so you learn why and not only what. The reply is as anonymous as the survey. If a group's result needs a conversation, you can raise it at your next 1-2-1s. Nothing becomes a task or moves anywhere automatically. Bring it up with everyone in the group, and never try to work out who gave the low answer.
It shouldn't, as long as they know it's coming and what it's for. TOD's follow-up comes after a low answer, to ask what's behind it, and the reply is as anonymous as the rest of the survey. It's a question people answer in their own words, not a way of watching them. Tell the team before the first round that a follow-up might appear, so it isn't a surprise.
Not if your current tool reaches the floor and you act on what it tells you. Check who answered last time. If it was mostly people with a desk, the gap is reach. In Todolo, the survey sits in the app your team opens for the shift, next to the 1-2-1s where you can talk results through. There's no separate tool to run alongside it.
It varies by supplier. Todolo's price depends on the number of employees, and there's no public price list. Employees never pay, as the app is part of the subscription. You won't be tied into a long-term contract, and there's a 30-day money-back guarantee. In the thirty-minute demo, we'll go through what it comes to for your sites.
Blog
Blog
People
Meet TOD
Blog
Blog