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Built for the shop floor, not for head office

An employee app for retail that runs the day in every store

There is already plenty that has to line up before the doors open. So we gather what the team needs in one place. Less admin and system chaos, more time for the floor, the shelves and the customers.

Book a demoSee the four parts
ONE PLATFORM

Four modules, one app

Everything a store runs on, in one place

Operations, Communications, People and Knowledge. Each module solves a problem your stores live with today. Read them in order, or jump straight to the one that hurts.

Operations

The same day in every store. And you can see it happening.

Doors open at ten. The delivery lands at eleven, half of it for the stockroom and half of it for the floor. The price labels for Monday's campaign are still in a pile behind the till, the fitting rooms need a round, and two of the four people working today started this month. A store runs on hundreds of small tasks, and most of them live in someone's head. When that someone is off, the day wobbles.

And when something breaks, the report goes wherever it goes. The freezer in the stockroom is running warm, so someone rings the store manager. Card terminal two is dead, so someone messages the district manager. Then it lives on a note by the till.

With Todolo, the day runs the same way everywhere, and you follow it store by store.

Checklists for opening, closing and everything in between
Opening, closing, replenishment, stock counts and cashing up become checklists on the phone. Tick them with one hand between two customers. Nothing depends on someone remembering, whoever is working today.
Campaign changes that go live on the same morning
A changeover becomes a task with the steps, the planogram and a picture of how it should look. The store works through it and confirms with a photo, so the window and the shelves look the same in your busiest store and your smallest one. The store that hasn't got there yet is visible before Monday opens.
Fault reports that find their owner
The freezer is running warm. The card terminal has given up. A delivery never arrived. However it comes in, it goes in once. Your workflow sends it to exactly the right person, as a todo with a name and a deadline on it.
Follow the day store by store
See what's done, what's late and where it's stuck while the stores are open, not in a report next week. Head office stops ringing round, and the district manager's visit can be about what actually needs attention.
Five stores or five hundred, the same store standard
Your routine runs the same way everywhere, and you see every store, not an average. Individual stores can add their own steps on top, so the differences are out in the open instead of hidden. Opening a new store, or signing a new franchisee? Copy the setup and it starts with your standard from day one.

Fewer surprises, calmer days and a store manager who runs the store instead of running after it.

Read more about Operations

Communications

Out of the private chat groups. Into one feed per store.

Head office emails every store manager. The store manager forwards the important bits to a WhatsApp group, someone tapes a note by the till, and the colleague who works Thursdays reads neither. By Saturday the price change is live everywhere except in the two stores that missed it.

The information exists. It just never reaches the person standing on the floor at the moment it matters.

With Todolo, it all lands in one feed: sorted by store, translated and read.

All communication in one place
News, campaign information, shift notes and chats live in the app instead of five private groups. Work stays out of people's private lives, and nothing important disappears into a meme thread.
The right message to the right people
Posts go to a store, a role or a shift, so the stockroom isn't buried in till talk and the weekend crew sees what matters this weekend. Less noise means more of it actually gets read.
Everyone reads in their own language
Write once, in your language. Every colleague reads it in theirs, automatically translated, with the original one tap away. Chat works the same way, in both directions.
Head office sees what landed
Read receipts on the posts that matter, so “we never got that” stops being an argument. Follow up with the few stores that missed it instead of reminding the whole chain.
Automate the recurring information
Opening hours over a bank holiday, the Monday campaign reminder, the things you send every week. They go out by themselves, on time, every time, and nobody at head office has to be a human notification system.

One feed instead of five group chats, and stores that actually know what's happening on Monday.

Read more about Communications

People

Ready before the first shift. Still here when the season ends.

Retail runs on part-timers, students and extra staff taken on for Christmas, the sales and the summer. They're expected to know the till, the returns policy and where everything is by their second shift. They usually learn it from a colleague who already has a queue in front of them.

Then the season ends, people leave, and next time you start over. Most of it traces back to two things: a rushed start, and nobody asking how it's going until the resignation lands on your desk.

With Todolo, every colleague gets a proper start, and you hear how they're doing in time to act.

Onboarding before day one
New colleagues go through their introduction in the app before their first shift: the routines, the returns policy, who's who. They walk in knowing how you work, instead of learning the till while the queue watches.
Training that sticks
Courses and quizzes on the phone, in each employee's own language. You see who has completed what, from the till and the returns policy to safety and theft prevention, and nothing expires unnoticed.
1-2-1s with a memory
Structured check-ins that remember what you agreed last time, so the conversation stops depending on the store manager's notebook, or on the store manager.
Surveys that catch problems early
Short pulse surveys in the app tell you how the team is actually doing: the hours, the training and the tone in the store. You hear it before it shows up as a resignation. People who are heard stay longer, and lower staff turnover is money straight back into the store.

A proper start, a reason to stay, and a season that doesn't end with everyone walking out.

Read more about People

Knowledge

“Can she return it without the receipt?” TOD knows.

“Does the campaign price apply to the outlet rack?” “How do I ring up a staff discount?” “Where's the closing list?” Every shift, the most experienced colleague answers the same questions across the counter, from memory, in one language.

The knowledge exists. It's just locked in binders, a shared drive and a few people's heads.

With Todolo, your own material does the answering, in every language your team speaks.

TOD, trained on your chain
TOD is Todolo's AI assistant. He reads your handbooks, routines and product information, and answers the team's questions directly in the app. Morning, evening and mid-queue, so the experienced colleague can keep serving.
Every language, both directions
Ask in Polish, get the answer in Polish, from material you wrote in your own language. TOD speaks your whole team's languages, and never gets tired of the same question.
Routines and handbooks that stay current
The returns policy, the campaign rules and the store routines live in one place. Change them once and everyone reads the right version, automatically translated into each colleague's language. No printouts by the till taking on a life of their own.
Your documents, where you look for them
Import what you already have, from supplier agreements to product sheets to safety data sheets, and it becomes searchable, structured and findable the moment the question comes over the counter.

Ask once, answered always, and the experienced colleague finally gets to look after the customer.

Read more about Knowledge

Common questions from retail chains

Can Todolo replace our store WhatsApp groups?

Yes, and it's usually the first thing chains move over. Posts and chats are sorted by store, role and shift, so everyone gets what concerns them instead of everything. And because it's a work app, nobody has to sit in a private group on their day off to know what's happening tomorrow.

Can different stores have different routines?

Yes. Shared routines apply across the chain, and individual stores can add their own on top. The differences become visible instead of creeping in unnoticed, and you still see the whole chain in one view.

How does a fault report from a store reach the right person?

However it comes in, whether that's a call, a text, an email or straight into the app, it's entered once. Your workflow rules decide who owns it: the store manager, the technician, a named person for each kind of problem. It becomes a todo with a name and a deadline, and patterns across stores show up instead of staying local.

Do staff need a company email, and does the app cost them anything?

No and no. The app is built for staff without a company email or a computer, which is most of the shop floor. It runs on the phone your team already carries, iPhone or Android, in each person's own language. And it's part of your subscription, so employees never pay for anything.

Is Todolo a scheduling or payroll system?

No. Scheduling and payroll stay where they are, and many chains run Todolo alongside the system they already have for that. It handles the work during the shift: the routines, the campaigns, the fault reports, the training and the internal communication.

We have five stores. Is that too small?

No. A couple of stores is enough for word of mouth to start letting you down, particularly around campaign changeovers. The value grows with every store you add, but it starts earlier than most expect. You book a demo and we set the app up around your routines. Most chains begin with one module and add the rest when they're ready.

Tips and tricks from Todolo