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Core module

Operations

Checklists that actually get done, incidents captured as they happen, workflows that move each case forward — and a full trail behind all of it when the auditor asks.

  • Checklists
  • Incidents
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Daily operations

Operations that actually run smoothly

Operations is where the day gets done. Every scheduled checklist and every flex list comes together in one place, so your team knows what to do, when to do it, and nothing falls through the cracks.

Scheduled checklists cover the work that repeats: daily cleaning, weekly safety checks, the monthly round. Flex lists handle what turns up in the moment, when waiting for the schedule isn't an option.

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What you get

  • Scheduled checklists for daily, weekly or monthly routines
  • Flex lists for ad-hoc tasks and urgent items
  • Full overview and control of every Operations task
  • One platform for the whole team, management included

On the floor

How teams use Todolo for Operations

Four things that change in the first week, from the perspective of the person on shift.

  1. 01

    Run daily checks from your phone. No clipboards, no lost papers.

  2. 02

    From opening routines to closing reports, all in one app.

  3. 03

    Quality control that travels with your team.

  4. 04

    Your handbooks and routines, always one tap away.

Inside Operations

Checklists, incidents, workflows and audit

Four parts, one module. They share the same units, the same people and the same record, so nothing has to be entered twice.

Checklists

The routines that hold the day together, both the recurring ones and the ones you start because something happened.

  • Scheduled routines

    Daily, weekly and monthly checklists are created automatically per unit, with a clear deadline and visible status.

  • Flex checklists

    Started when something actually happens: a delivery, a shift change, a machine acting up. No waiting for the schedule.

  • Answers that become evidence

    Yes/no, text, multiple choice, temperature and photo are answered in the task itself, so the record builds while the work is done.

Incidents

Whatever goes wrong is captured where it is found, with an owner and a date on it.

  • Deviations on the task

    Report straight from the checklist row, with a photo and a note on what went wrong.

  • Severity and ownership

    Low, medium or high, an assigned person and a due date. No incident sits there without an owner.

  • The whole history

    Comments, attachments and status changes stay on the case, so follow-up doesn't rely on memory.

Workflows

Build your own processes and let the system route each case to the right person.

  • Your own fields

    Text, numbers, dates, dropdowns, file uploads and unit pickers. The form follows the process, not the other way round.

  • Status flows

    Each case moves through statuses you define, and can be followed as a board, a list or a calendar.

  • Automatic assignment

    Rules pick the right person on submission: the manager of the chosen unit, a named individual, or whoever a dropdown points to.

Audit

The evidence is already there when someone asks. You don't have to assemble it.

  • A complete trail

    Every completed task is stored with who did it, when, and what they answered.

  • Export as evidence

    Pull the history as a PDF for the whole organisation, a unit group, a single unit or one checklist.

  • Live status

    Completed, overdue, deviation or not applicable, day by day and unit by unit.

AI assistant

TOD answers, so your managers don't have to

Your routines and policies, on demand, in the same app as the work.

Well-run operations depend on information being easy to reach. TOD sits inside Todolo, in the web app and the mobile app, trained on your own handbooks and routines.

Your team asks, TOD answers, at any hour. That takes load off managers and lets staff work more independently instead of waiting for someone to pick up the phone.

  • TOD in the web app and the mobile app
  • Answers on routines and policies around the clock
  • Less load on managers and admins
  • Quick access to the information that's actually current

Meet TOD

07:41

The freezer read −15 this morning. What do I do?

Log it, then raise a deviation on that row. SOP-012 says wait ten minutes with the door shut and re-check. Still warm, move the stock and tell your site manager. I've opened the deviation for you.

Structure and reach

Built around how you already work

You shouldn't have to reshape your operation to fit the software. Operations bends to your structure, your compliance needs and wherever your people happen to be standing.

01

Structure that adapts

Shape every work item around your own organisation. Management and staff both get started quickly, and the overview of scheduled and flexible tasks makes it clear what to prioritise.

  • Adapt to your industry and processes
  • Plan and prioritise with clear visibility
02

Compliance and quality

Scheduled checklists and flex lists work as quality control in themselves. Every step is documented and can be followed up, which makes gaps visible instead of leaving them to chance.

  • Documented quality control at every step
  • Transparency, and something to follow up on
03

Mobile and web

Todolo runs as a web app and a mobile app, so the whole team reaches Operations wherever they are. Start, follow up and report in real time, phone in hand.

  • On the floor, in the field or at the office
  • Built for retail, hospitality, service and production

Benefits for your company

What changes once Operations is running

  1. 01

    Reduce errors and rework

    Standardised checklists and step-by-step procedures mean every task gets done correctly the first time, which cuts costly mistakes and the work of doing them again.

  2. 02

    Faster incident resolution

    Document incidents, assign owners and track follow-up actions in one place. Todolo helps you close the loop on deviations and stop them coming back.

  3. 03

    Better compliance and audits

    Keep a complete audit trail of tasks, incidents and corrective actions, and show compliance with industry standards and regulations when it's asked for.

  4. 04

    Data-driven decisions

    Analytics and reporting give you a read on operational trends, so you can optimise processes and put resources where they actually pay off.

Real-world applications

Where teams put it to work first

Quality control and inspections

Run structured inspection routines with checklists, capture findings with photos and notes, and track corrective actions until they're closed.

Safety and incident management

Report and manage safety incidents, near-misses and hazards. Assign investigations, document root causes and monitor the follow-through.

Maintenance and facilities

Schedule and track maintenance tasks, log equipment checks, and make sure preventive maintenance never quietly gets skipped.

In short

Operations, summed up

Todolo helps you take control of the operational side of the business. Scheduled checklists and flex lists give you visibility over both the recurring work and the ad-hoc work, in the same place.

Because communication and TOD sit in the same platform, information is faster to reach, routines are easier to follow and the day has less friction in it. Mobility means the whole team can work efficiently wherever they are.

The short version: more structure, fewer mistakes, higher quality, and a team that isn't fighting the tools.

Related guides

Reading that goes with it

Operations

What Is an SOP? Definition and How to Write One

Learn what an SOP is, what SOP stands for, and get a step-by-step guide and template for how to write an SOP that drives consistency and compliance.

Read the guide

Compliance

Internal Controls (ICP): A Practical DIY Guide

A hands-on guide to plan, launch, and continuously improve your internal controls, with a focus on scaling with digital tools.

Read the guide

Safety

How to Reduce Workplace Incidents and Create a Truly Safer Work Environment

Learn how to reduce workplace incidents with the right structure, risk management and follow-up. Practical advice for safer safety work.

Read the guide

Core modules

The rest of the platform

Operations works on its own. It works better with the three modules it already shares units, people and permissions with.