Terms of Service

Last updated: April 2, 2026

1. About Todolo

Todolo is provided by Aviato Labs AB (“Todolo”, “we”, “us”).

Todolo is a cloud-based platform enabling organizations to manage:

Operational routines, checklists and tasks
Internal communication
Training and onboarding
Incident and deviation management
Documents and handbooks

The service is used by organizations and their users (the “Customer”).

2. Scope of Agreement

These Terms govern the Customer’s use of Todolo.

If a separate agreement exists, the following order of precedence applies:

Written agreement / Order
Appendices (e.g. SLA, DPA, Information Security)
These Terms

3. Access and Use

3.1 Organization and Permissions

The Customer is fully responsible for:

Organizational structure (units, groups, roles)
Access and permission settings

Todolo is not responsible for misconfiguration or incorrect permission management.

3.2 User Accounts

The Customer is responsible for ensuring that:

Only authorized users have access
Login credentials are kept secure
Access is removed when users leave the organization

3.3 Acceptable Use

The Customer may not use the service to:

Violate applicable laws or regulations
Store unlawful, offensive, or inappropriate content
Process sensitive personal data (including health data)
Use the service for regulated activities (e.g. medical or legal records)

Todolo is not intended to function as a medical record system or for regulated data processing.

4. Onboarding and Implementation

The Customer is responsible for implementing and configuring the service, including:

Organizational structure
Users and roles
Content and workflows

Todolo may provide guidance, onboarding support, or recommendations; however, the Customer remains fully responsible for how the service is implemented and used.

The Customer is responsible for ensuring that use of the service complies with applicable laws and internal policies.

5. AI Features

Todolo may include artificial intelligence features, including but not limited to:

Content generation
Translation
Recommendations

The Customer is responsible for:

Reviewing and verifying AI-generated content
Ensuring AI features are not used for sensitive or regulated data

AI features are provided without any guarantee of accuracy, completeness, or fitness for a specific purpose.

6. Customer Data

6.1 Ownership

The Customer retains all rights to its data.

6.2 Processing

Todolo processes Customer data in order to:

Provide and operate the service
Maintain security and performance
Provide support and improvements

Where Todolo processes personal data on behalf of the Customer, such processing is governed by a separate Data Processing Agreement (DPA).

6.3 Backup

Backups are performed for disaster recovery purposes only.

Backups are not intended as a storage or archival solution and do not guarantee full historical recovery.

6.4 Data Access and Export

During the term of the agreement, the Customer may access and export its data using available functionality in the service.

The Customer is responsible for exporting its data prior to termination.

7. Integrations and Third-Party Services

Todolo may integrate with third-party systems.

Todolo is not responsible for:

Third-party services or their availability
Changes to external APIs or integrations
Data provided by third parties

At the moment, a list of subprocessors and key third-party providers is available only upon request; it is not yet published on Todolo’s website.

8. Information Security

Todolo applies appropriate technical and organizational measures to protect Customer data, including:

Access controls and authentication mechanisms
Encryption of data in transit and at rest
Secure infrastructure and monitoring

Further details may be provided upon request or in separate documentation.

9. Availability

Todolo aims to maintain high service availability and performance.

The service may be affected by:

Planned maintenance
Security-related measures
Events beyond Todolo’s reasonable control

Any guaranteed service levels are defined in a separate Service Level Agreement (SLA), which constitutes the Customer’s sole and exclusive remedy for availability-related issues.

10. Fees and Payment

Fees are defined in a separate agreement.

Unless otherwise agreed:

Payment terms are 20 days

10.1 Suspension for Non-Payment

Todolo reserves the right to suspend or restrict access to the service with immediate effect if:

Payment is overdue
There is reasonable suspicion of non-payment
The Customer breaches its payment obligations

Where possible, Todolo will provide prior notice.

Access may remain suspended until full payment has been received.

11. Suspension and Termination

Todolo may suspend or terminate access to the service, in whole or in part, with immediate effect if:

The Customer materially breaches these Terms
The service is used in violation of applicable law
There is a security risk or suspected misuse
Payment obligations are not fulfilled

12. Intellectual Property

All rights, title, and interest in and to Todolo, including software, design, and functionality, remain with Todolo or its licensors.

The Customer is granted a limited, non-exclusive, non-transferable right to use the service during the term of the agreement.

13. Limitation of Liability

To the maximum extent permitted by law:

Todolo shall not be liable for:

Indirect or consequential damages
Loss of profits, revenue, or data
Business interruption

Todolo’s total liability under these Terms is limited to the fees paid by the Customer during the twelve (12) months preceding the event giving rise to the claim.

14. Force Majeure

Todolo is not liable for delays or failures caused by events beyond its reasonable control.

15. Term and Termination

Unless otherwise agreed:

The agreement continues until terminated
Notice period is three (3) months

Upon termination:

The Customer remains responsible for exporting its data
Todolo may delete Customer data in accordance with applicable data retention practices

16. Changes to the Terms

Todolo may update these Terms from time to time.

For material changes, Todolo will provide reasonable notice prior to such changes taking effect.

Continued use of the service after the effective date constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by Swedish law.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Gothenburg, Sweden.

Questions and Contact

For questions or concerns regarding Terms of Service, please contact us at info[at]todolo.se